Privacy Policy

Shipping and Delivery Information:

We have made shipping easy for you while making sure you get the best possible price. Fitnessequipmentestore.com and Fit Equipment Etc. ships via the US Post Office (First Class and Priority Mail), UPS, FedEx and Common Carrier curbside delivery. Choice of carrier will be made based on the size and weight of your order. We do our best to ship everything out as soon as we can. Please allow at least 7 business days for handling and shipping the order. After that point we will obtain a tracking number and you can e-mail us at support@fitequipmentetc.com for details. Certain items that are back ordered or on their way to our warehouse may take more time.

All items in our online store include shipping to the 48 contiguous U.S. states, unless otherwise noted. Address must be accessible to semi-trailer truck for non-UPS size shipments.
Additional shipping charges will apply to residents outside the 48 contiguous states and other countries. Please call for a shipping quote. If you require expedited shipping (Next Day Air or Second Day Air), please call Fit Equipment Etc. to place your order. 508 845-6774

We cannot ship to P.O. boxes or military addresses (APO / FPO). A large number of the products we sell cannot be shipped via the US Post Office.

About Common Carrier Delivery:

Most items weighing over 150 LBS ship via common carrier truck. If your order includes items that are to be shipped via common carrier, the delivery company will contact you to set up a delivery date. Residential customers must be home to sign for truck shipments. If you are unable to be home the day of delivery, then pick-up at the carrier's local terminal may be necessary. Appointment deliveries or time window deliveries may not be available.

FitnessEquipmentEstore.com will not accept returns or cancellations due to delays in delivery by common carrier delivery companies. Although we use the largest and most well-known carriers, we are not responsible for delays in transit, freight company employee conduct, missed delivery appointments or damages to the customer's premises. Cancellations after shipment are not accepted.

Please be sure to note any damage or shortage on the delivery receipt before signing for a shipment. Title of goods passes to the purchaser when a shipment is accepted for transportation by the carrier. When you sign for a shipment, you are indicating that all cartons shown on the receipt are present and in good condition. If this is not true, be sure to note the discrepancy and have the driver initial it. For items shipped already assembled, open all cartons immediately while the driver is present. Do not discard the cartons until you know the contents are in good condition. Please contact us immediately if the item is an assembled piece or if the damage involves a part that can't be replaced.

For large pieces, we recommend purchasing lift gate service. This will send a truck with a hydraulic lift gate that will lower your shipment from the truck bed to the curb. Please call for more information and pricing.

Common Carrier Delivery Options:
Standard Common Carrier Delivery is our standard large-item shipping method. If "SHIPPING INCLUDED" is indicated in the item description, there is no additional charge for this shipping method.
Threshold Delivery Service and Deluxe 2-Person Inside Delivery Service are not available on all items. See item descriptions for availability and pricing. Shipping charges are not refundable.

Standard Common Carrier Delivery
The delivery truck will stop at the curb. You must unload the equipment from the truck and move it into your home or business. The delivery company will contact you to set up a delivery date. Residential customers must be home to sign for the shipment. If you are unable to be home the day of delivery, then pick-up at the carrier's local terminal may be necessary. Appointment deliveries or time window deliveries may not be available.

Lift Gate Service
The delivery truck will come equipped with a hydraluic lift gate that will lower your shipment to the ground. Otherwise same as Standard Common Carrier Delivery. You must move your equipment into your home or business.

Threshold Delivery Service (Residential Only)
Service to residential driveway, garage, inside front porch or door using a lift-gate equipped truck, pallet jack or hand truck. Does NOT include inside delivery to the room of your choice.
Services by appointment arranged by delivery agent and ultimate consignee, available between 8:00 AM and 5:00 PM, Monday through Friday and 8:00 AM and 12:00 PM Saturday.

Deluxe 2-Person Inside Delivery Service (Residential Only)
Delivery service to room of choice, including de-skidding (removal of pallet), equipment placement and debris removal. Does NOT include equipment setup.
Additional charges will be incurred for deliveries:
- Up or down more than two flights of stairs
- Requiring more than 30 minutes onsite delivery time
- Requiring additional product handlers for safety or to prevent potential product damage
Services by appointment arranged by delivery agent and ultimate consignee, available between 8:00 AM and 5:00 PM, Monday through Friday and 8:00 AM and 12:00 PM Saturday.

Pricing Errors.

FitnessEquipmentEstore is not liable for pricing errors.
If you place an order for a product that was incorrectly priced, we will put your order on hold and contact you to obtain authorization for additional charges. At that time you will have the option to cancel your order. In the event that we inadvertently ship an order based on a pricing error, we will issue a revised invoice to you for the correct price and contact you to obtain your authorization for the additional charge, or assist you with return of the product.

If you have a question about the way an item is described or priced, please contact
our sales staff at (508) 756-6774.

 
 
What information do we collect?

  • We collect information from you when you register on the site, place an order, enter a contest or sweepstakes, respond to a survey or communication such as e-mail, or participate in another site feature.
  • When ordering or registering, we may ask you for your name, e-mail address, mailing address, phone number, credit card information or other information. You may, however, visit our site anonymously.
  • We also collect information about gift recipients so that we can fulfill the gift purchase. The information we collect about gift recipients is not used for marketing purposes.
  • Like many websites, we use "cookies" to enhance your experience and gather information about visitors and visits to our websites. Please refer to the "Do we use 'cookies'?" section below for information about cookies and how we use them.

How do we use your information?

We may use the information we collect from you when you register, purchase products, enter a contest or promotion, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:
  • To personalize your site experience and to allow us to deliver the type of content and product offerings in which you are most interested.
  • To allow us to better service you in responding to your customer service requests.
  • To quickly process your transactions.
  • To administer a contest, promotion, survey or other site feature.
  • If you have opted-in to receive our e-mail newsletter, we may send you periodic e-mails. If you would no longer like to receive promotional e-mail from us, please refer to the "How can you opt-out, remove or modify information you have provided to us?" section below. If you have not opted-in to receive e-mail newsletters, you will not receive these e-mails. Visitors who register or participate in other site features such as marketing programs and 'members-only' content will be given a choice whether they would like to be on our e-mail list and receive e-mail communications from us.

How do we protect visitor information?

We implement a variety of security measures to maintain the safety of your personal information. Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. When you place orders or access your personal information, we offer the use of a secure server. All sensitive/credit information you supply is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our databases to be only accessed as stated above.


Do we use "cookies"?

Yes. Cookies are small files that a site or its service provider transfers to your computer's hard drive through your Web browser (if you allow) that enables the site's or service provider's systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.

We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business.

You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser (like Netscape Navigator or Internet Explorer) settings. Each browser is a little different, so look at your browser Help menu to learn the correct way to modify your cookies. If you turn cookies off, you won't have access to many features that make your site experience more efficient and some of our services will not function properly. However, you can still place orders over the telephone by contacting customer service.


Do we disclose the information we collect to outside parties?

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information unless we provide you with advance notice, except as described below. The term "outside parties" does not include . It also does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property, or safety.

However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.


How can you opt-out, remove or modify information you have provided to us?

To modify your e-mail subscriptions, please let us know by modifying your preferences in the "My Account" section. Please note that due to email production schedules you may receive any emails already in production.

To delete all of your online account information from our database, sign into the "My Account" section of our site and remove your shipping addresses, billing addresses & payment information. Please note that we may maintain information about an individual sales transaction in order to service that transaction and for record keeping.


Third party links

In an attempt to provide you with increased value, we may include third party links on our site. These linked sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these linked sites (including if a specific link does not work).


Changes to our policy

If we decide to change our privacy policy, we will post those changes on this page. Policy changes will apply only to information collected after the date of the change. This policy was last modified on August 6, 2003.


Questions and feedback

We welcome your questions, comments, and concerns about privacy. Please send us any and all feedback pertaining to privacy, or any other issue.


Online Policy Only

This online privacy policy applies only to information collected through our website and not to information collected offline.


Terms and Conditions

Please also visit our Terms and Conditions section establishing the use, disclaimers, and limitations of liability governing the use of our website.


Your consent

By using our site, you consent to our privacy policy.